SHIPPING AND RETURNING POLICY

CANCELLATION POLICY

Right of withdrawal If the customer is a consumer within the meaning of § 13 BGB (German Civil Code), he has a right of withdrawal, unless the goods are made to his specification or are clearly tailored to personal needs or are not suitable for return due to their nature or can spoil quickly or their expiry date would be exceeded.

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The customer has the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. If several goods are ordered as part of a uniform order and these are delivered separately, the period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. However, a uniform order does not already exist if you have ordered several goods at the same time. The individual products must be related to each other. If a product is delivered in several partial consignments or pieces, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.

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To exercise your right of withdrawal, you must send us a Cancelation Form

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Aliacura – Dr. Philipp Hohnstein Hauptstraße 4 - 91443, Scheinfeld. Deutschland Tel: 0049 (0) 9162 - 7103 E-Mail:info@aliacura.de

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

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by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

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To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

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CONSEQUENCES OF REVOCATION

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If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

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If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

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You shall bear the direct costs of returning the goods.

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You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

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 Download Cancelation Form Sample

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